Thank you and other niceties

What two words will leave a lot of good feelings in the hearts of your customers, friends, family...pretty much anyone on earth as long as you say them sincerely?

Why is it so hard for people to say thank you?

If you're in business, your job is to make your customers happy.

You don't have to make your customers happy at the expense of your happiness, but you need to keep basic manners in mind when you are dealing with customers.

As a blogger and product reviewer, I deal with a lot of different etailers, and I have to say that the small business owners that include a personal note with their shipment to me make me feel all warm in fuzzy inside.

It doesn't even matter if it's a preprinted card with a handwritten signature, saying thank you, the fact that someone I don't know is doing something they don't have to to say how important I am to them means something to me.

If someone does something special for you, say thank you - even if you don't think it's all that special.

If someone mentions you on their blog, don't just say thank you in email, say thank you on their blog too.

That gets more exposure for you, and it makes people think that you are nice.

People are more likely to buy from you if they like you, and they're more likely to like you if they think you are nice.

Be nice.

Say thank you.

Best Wishes For a Prosperous Business,

Sarah