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Free and Low Cost Business Resources!

Monday, August 20, 2007

Keep Away From Bad Neighborhoods

Did your parents ever tell you to keep away from bad neighborhoods when you were little?

I'm sure they did - after all, if you are in a bad neighborhood chances are that you are a lot more likely to get hurt than you would be if you were in good neighborhood.

The same thing applies online!

If you promote products that aren't trustworthy, then you lose your creditbility.

Sure you may make a few dollars...but that's it.

The people who bought bad items based on your recommendation will probably never trust you again, so even though you made money from them once, that's the end of the line.

If you promote products that you honestly believe in, and you make sure that you promote useful, credible products, that deliver what they promise, then the your subscribers will continue to have faith in you, and will listen to your recommendations.

You also don't have to worry about the them telling other people not to listen to you because you promote horrible products.

You also need to keep yourself out of bad neighborhoods, by making sure that you deliver what you promise on your website.

I'm currently in a situation where I joined a membership community, admittedly, for a lark, because while I thought the community was a good idea, I knew that I don't meet the requirements for the community.

I filled out the application anyways, to see what would happen, and I was approved, and paid my money.

It's been months now, and we haven't begun to get half the things that were promoted on the sign up letter.

What's worse, is that the things we are getting are being phased out, because the owner of the group thinks it will be easier to do things differently.

It is definitely a smart decision to take stock of your business, and even your life, and weed out things that aren't working for you, but if you have dozens of members who have signed up for a year long group, you can't just take their money and run, and phase out the group because it isn't convenient for you.

If you don't live up to your promises then you are going to wind up in a "bad neighborhood" and people are going to steer clear of you, and avoid doing business with you.

And it's not just going to be you that is hurting.

People who are partnering with you will also be affected by this.

After all, they are actively promoting your product, and they see first hand whether you overdeliver, or under deliver on your promises.

If you are interested in making money for the long haul, then when you make a commitment to your customers, newsletter subscribers, blog readers, forum members, or even to other members of communities that you are a part of, you need to be able to deliver on your promises for the length of your promise.

If that's just for the length of time it takes someone to read a blog entry, or download an ebook thats fine, but if you promise them forum access to you and your trusted advisors, plus monthly exclusive content for a year, then you need to be able to deliver that.

When you start out that first month without the promised content, then you know it's going to be harder for you to get caught up, and you know your customers have already lost some of the faith they had in you - even if they aren't willing to admit it.

Life does happen, and sometimes that will get in the way.

Some people will be understanding if something happens and you can't keep ongoing commitments for a certain amount of time, if you let them know what's going on.

You don't have to go into detail if you're not comfortable with that, usually a simple "I'm having some personal problems right now, and I'm going to be unable to ...., but things should be back on track next month," should suffice.

If you have someone who can answer questions or perform some of the duties while you are unavailable that's even better, just point everyone towards them.

Things change, and you may decide that you can't continue to commit to long term promised you've made.

Then you simply must explain what's going on, try to do something that will help your customers, and above all respond to them when they ask you questions or express their concerns.

Best Wishes For a Prosperous Business,

Sarah

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Thursday, August 09, 2007

Are you ready for your big sale?

It's your big sale day.

You've announced it to your mailing list, changed the code on the website so the discounts would be applied, and you're off to a great start?

Or are you?

Have you checked to make sure the promised discounts have been applied, or will be applied at the right time?

Are you sure that everyone who goes to your site will be able to tell what they need to do to get the discount?

If despite all of your planning a customer has a problem, will they be able to figure out how to contact you on the day of the sale?

Even if you are sure, you better double check.

You definitely don't want what happened to me to happen to your customers.

It's the big sale day.

I got the news in a newsletter several days ago, and I was so excited that I even wrote it on my calendar!

I wake up, and before I even start working I know that I must visit your site to make my purchases.

I find the newsletter that announced the sale, make sure today is the day, then I visit your site.

I read the note on the homepage that says everything is 25% off...all I have to do is add it to my cart and the discount will be applied.

I start adding stuff to my shopping cart, and, then look at the contents of the cart.

Hmm, one thing that I added isn't in the cart, and the other stuff is regular price!

That's odd.

I go and add the stuff that's missing - fortunately it's easy to find. If it wasn't, I'm definitely not going to go look through your whole website again to find it.

I'm a busy woman.

Look at cart again.

Nope, still no discount.

Reread instructions, then check for an email to see if anything has changed, or if there's a code for the sale that I don't know about.

Oh well, it's only 8 am, maybe the site owner is still asleep and doesn't realize that the discount isn't going through.

I decide to wait a while and see if maybe the discount will show up later.

I get bored of waiting, or I need to close the computer down, or (insert excuse here) so I check my cart.

Nope, still no discount.

Refresh cart, look around some more.

Still no discount.

Reread instructions again.

There's no code, and everything is supposed to be discounted when it goes in the cart.

I decide to see how far I can get with the check out process, without entering my personal data.

Hmm, still no discount, and if I do any more, I'll end up purchasing the items at full price, which I'm not going to do.

After all, everything is supposed to be on sale, I'm not paying full price.

So I close up the computer, and you lose a customer.

Best Wishes For a Prosperous Business,

Sarah


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